Customer Portal - Removing Users from Your Parent Account

 

 To remove the person from the account, you will need to deactivate them by completing the following steps

1. On the contacts listing click on the down arrow for the relevant contact

 

2. A drop-down menu is displayed
3. Select 'Deactivate'

 

4. The contact will be deactivated and will no longer show in the listing

 

5. You can still access the contact by changing the view to show 'Inactive Contacts'

 

6. You can reactivate the contact by clicking on the down arrow and selecting 'Activate'

 

7. The system will re-activate the contact
8. Switch to the 'Active Contacts' view and they will be displayed on the listing
9. Contact details can be edited by clicking on the down arrow
10. Select 'Edit'

 

11. The edit window will be shown
12. Make the changes and click 'Submit'

You can change the user’s role on this screen as required.

You also have the option to deactivate the contact from this screen.