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Before an application can be created and / or submitted, the customer must register to the Customer Portal

The following steps describe how a customer can register on the portal

Click on 'Register' on the top right-hand side of the page

The 'User Registration' page is displayed


The following table defines the fields that can be completed on this page:

 

 

Enter the code displayed at the bottom of the page

Enter the code shown on the web page and not the one from this help guide

 

Click 'Register'

The system will confirm that your registration has been submitted

An email will be sent to the email address you entered

Go to your mailbox and open the email

Click on the 'Complete registration' link in the email to complete the registration process

The link will open in your web browser and show the 'invitation code' linked to the email you received

Click on the 'Register' button

Set your password that you will use to login to the portal


Note: Choose a password that meets the criteria shown on the page and enter it in both password fields. The system will verify that it meets the criteria and that both passwords are the same.

  • At least 12 characters long
  • At least (1) one lowercase character
  • (1) One UPPERCASE character
  • (1) One number

Enter it in both password fields


Note: The system will verify that it meets the criteria and that both passwords are the same

Click 'Register'

The Terms and Conditions of use of the system will be displayed

 

You must accept the terms and conditions before you can continue

Click the check box to confirm you have read and consent to the terms and conditions

Click 'Continue'

The registration process is now complete and you are logged into the Customer Portal

Note: You can tell you are logged if your name is shown on the top right-hand side of the page

Note: The page displayed is the 'Home Page' of the customer portal. Be sure to shortcut this page for future use

To log out, click on your name and a drop-down menu will be shown

Click 'Sign out'

Note: When the customer is required to log into portal again use shortcut link to home page and click 'Sign In' option ( NOT 'Register' option)

If customer clicks on 'Register' system will throw error because registration has already been completed